Even though testing completed without issues, weвЂ™re encouraged by this finding and excited to visit more users so that we can uncover more possibilities.Д¬oordinating these visits is no small task, as the process between initial contact and the first visit can be extensive. As a result, we modified our procedures to accommodate these new findings and conducted extensive testing. The biggest item we were able to take away from the home visits so far were new test cases for our engineering team to take a look at, particularly around the way that users update firmware. I apologize for any confusion that resulted from this and want to clarify it is possible for a solution to be updated. I have added the survey post to the sticky thread ' QC 35 II Firmware 4.5.2' in hopes that more people will see it. My intent was to make the survey more visible and only that, but after reading the comments and listening to your feedback, I have removed the survey post from being the solution. I appreciate the feedback on this and thanks to everyone who commented. Some points have come up that I want to address. Thanks for the continued posts on this thread. We will continue to reach out to qualified individuals who fill out the survey prior to that time in the coming weeks. At this point, we feel we have a good number of respondents, so we are going to turn off the survey on Sunday, November 3rd at 12:00 PM EST (4:00 PM GMT). I wanted to once more thank everyone who took their time to fill out our survey. I apologize for any confusion but I do not have any information about a new firmware release at this time. Thank you everyone who continues to work with us and support us as we investigate! WeвЂ™ll continue to provide further updates on the status of these visits as well as our next steps once the process has been completed. We are still in the process of planning more visits in the coming weeks, prioritizing members still in possession of their QC35s as some of you have already received replacement units and are no longer experiencing the issue.

These conversations have been productive in helping us understand the difference in ANC many of you are reporting. It has been great to talk with many of you and to learn about how you use your QC35 headphones.

The strong participation we received is much appreciated and we have now reached out to all respondents by phone. Thank you again for taking the time to complete the survey. I'll get everyone more information once I have it! Everyone's circumstances are different, but we will always do our best to make sure you are satisfied. If you are unhappy with any of our products, for whatever reason, please contact us here. I also wanted to add a reminder that we want to make sure that you are enjoying your Bose products. We are continuing to visit with willing members who filled out the survey to run tests and better understand the reports of ANC changes and reviewing QC35s that have been sent to us.

We are paying attention to this thread and the concerns being brought up in it, as well as listening to your feedback with regards to the firmware and functionality you would like. Right now we have a very multifaceted approach. I don't have any new information to share at this time but we are continuing to work on this.

How to update bose qc35 firmware